Person ProfileClayton ChristensenEducator, Founder · Harvard Business School, Innosight LLC · Boston/USALeader, Visionary, Educator, Advisor1 appearance on IndisightBooks1The Innovator's DilemmaClayton Christensen explains why well-managed successful companies consistently fail when confronted with disruptive innovation. The answer is not incompetence — doing everything right for existing customers makes you blind to the customers who will replace them.Published 1997